Shipping policy

Shipping Policy

Thank you for choosing Ok-aalu for your unique gifting needs. We're committed to ensuring your potato parcel arrives promptly and in excellent condition. Please review the following shipping policy to understand our procedures:

Shipping Timeframe:

  • Your ok-aalu parcel will arrive 2-4 days after the selected shipping date. For example, if your chosen shipping date is January 1st, your parcel will likely arrive between January 3rd-5th.
  • Please note that shipping on Saturdays and Sundays is currently unavailable. Orders placed during this time will be processed on the next available business day.

Order Processing:

  • Orders are typically processed within 1-2 business days from the date of purchase.
  • Once your order has been processed, we'll ship it out according to the selected shipping date.

Shipping Methods:

  • We offer standard shipping for all  orders.

Delivery Dates:

  • While we make every effort to ensure timely delivery, please be aware that delivery times may vary depending on factors such as location and carrier services.
  • We recommend providing accurate shipping information to prevent delays in delivery.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order by entering the provided tracking number on our website or through the carrier's tracking portal.

Shipping Restrictions:

  • At this time, we only ship potato parcels within the India.

Returns and Exchanges:

  • Due to the perishable nature of our product, we do not accept returns or exchanges. However, if you encounter any issues with your order, please contact our customer support team, and we'll be happy to assist you.

Changes to Shipping Policy:

  • We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support team.

Thank you for choosing Ok-aalu!